Refund policy

RETURN & REFUND POLICY

Custom Made-to-Order Products
All products from The Middle Grace are custom printed-on-demand specifically for you after your order is placed. Because each item is made just for you, we do not accept returns or exchanges for buyer's remorse or change of mind.

Damaged, Defective, or Incorrect Items
We stand behind the quality of our products. If your item arrives damaged, defective, or incorrect, we'll make it right with a replacement or full refund.

Reporting Issues
You have 30 days from the delivery date to report any issues with your order. Please contact us at [your email] with:
- Your order number
- Photos clearly showing the defect or damage
- A description of the issue

Resolution Process
Once we receive your report and photos, we'll review it within 2-3 business days. If approved, we'll send you a replacement at no cost or issue a full refund to your original payment method.

Return Shipping
For approved returns of defective items, we'll provide instructions on how to return the product. Return shipping costs for defective items will be covered.

Refund Timeline
Approved refunds will be processed within 5-10 business days and will appear in your account based on your payment provider's processing time.

Questions?
Contact us at vanessaspreston@protonmail.com and we'll be happy to help.